As part of our acknowledgment of customer loyalty and our continuous efforts for the improvement of our services, AVIATIONEU SUPPLIES & SERVICES has adopted a CUSTOMER REWARD SCHEME. This scheme offers rewards mentioned below to loyal customers who have exhibited their trust in AVIATIONEU SUPPLIES & SERVICES for their supplies. It is based on a simple point-based system which translates earned points into rewards.
Points are earned on the basis of the TOTAL NET AMOUNT (*) in EURO of orders placed with and fully or partially paid to AVIATIONEU SUPPLIES & SERVICES each calendar year (January 1st to December 31st). Any amounts of orders priced in currencies other than EURO (EUR) are converted to EUR with the applicable bank exchange rates in Greece at December 31st each year.
Points are computed with a ratio of 1:1 to EUR net amounts of placed and paid orders during the previous year. Simply, for EACH 1 EUR of your payment, you earn 1 point.
Points must be used for the corresponding rewards WITHIN the calendar year AFTER that they have been earned. There is NO TRANSFER of points from one year to another.
Earned points are CUSTOMER SPECIFIC and CANNOT BE TRANSFERRED from one customer to another. In exceptional cases permission for the transfer of points may be granted subject to a prior application and documentation that the specific order has been placed by one customer on behalf of another.
Depending on points earned from ONE OR SEVERAL ORDERS with AVIATIONEU SUPPLIES & SERVICES within the year of point computation for which respective payment(s) has been received and credited to their order account(s), the customers are classified as:
NORMAL CUSTOMER: all customers other than BRONZE, SILVER & GOLD customers.
BRONZE CUSTOMER: customers who have placed orders for a total amount EQUAL TO OR EXCEEDING EUR 100.000,00 (ONE HUNDRED THOUSAND EURO)
SILVER CUSTOMER: customers who have placed orders for a total amount for a total amount EQUAL TO OR EXCEEDING EUR 250.000,00 (TWO HUNDRED FIFTY THOUSAND EURO)
GOLD CUSTOMER: customers who have placed orders for a total amount for a total amount EQUAL TO OR EXCEEDING EUR 500.000,00 (FIVE HUNDRED THOUSAND EURO)
In the case of BRONZE, SILVER & GOLD customers, reference of the status and related discount shall be included in all documents (offers, proforma invoices or invoices) issued to them within the period of the award application.
The following discounts are applicable to BRONZE, SILVER & GOLD customers on the selling price of orders placed either through the Web Platform for Supplies or other means. They CAN BE USED IN ONE OR SEVERAL ORDERS till the exhaustion of earned points and apply IN ADDITION TO any volume (i.e. discounts offered for order quantities exceeding the minimum quantities for discount as specified for each product at the Web Platform for Supplies) or other discounts.
BRONZE CUSTOMER: 2.5 % discount,
SILVER CUSTOMER: 5.0 % discount,
GOLD CUSTOMER: 7.5 % discount.
AVIATIONEU SUPPLIES & SERVICES reserves the right to terminate, add rewards, amend terms and conditions or suspend the CUSTOMER REWARD SCHEME at any time with prior notification to the customers.
(*) IMPORTANT NOTE: NET AMOUNT is the total amount of ordered goods excluding custom clearance, shipping, bank transfer or other charges as applicable to each order. It is noted that ONLY the actual amounts received from customers and credited to their respective order accounts within the year of point computation COUNT in the computation of points. Such payments may relate to respective invoices issued by AVIATIONEU SUPPLIES & SERVICES to the customers at the time of delivery or shipping the goods or payments received as part of the respective proforma invoices issued for these orders. Amounts in proforma invoices or offers issued issued from time to time to customers for which a respective full or partial payment has NOT BEEN RECEIVED DO NOT COUNT in the computation of points.